Frequently Asked Questions

How can I contact the office?

We have two office locations! Please refer to the Contact Us page for the best number to reach us at. 

How will I receive a receipt for my transaction?

Once an order is placed, an Order Confirmation message is sent to the email associated with the purchase.

Please contact for any further questions.

How does Next Day/Overnight shipments work?

The order cut-off time for our team to fulfill Next Day Air/Overnight shipping requests will be 3:00 PM PST. (Monday-Friday)

More information on our Shipping Policy page.

*Please note that Next Day Air Shipping does not apply to orders placed on Saturday & Sunday.

Will any COVID-19 mandates delay my order?

Due to current circumstances and local regulations surrounding COVID-19, there may be some delays in the processing time and shipping of orders. In addition, due to limited staff with our shipping carriers, delivery times may vary. 

Why is my order shipping in multiple packages?

To protect our products from any damage, there may be cases in which shipments must be divided.

Any additional packaging shipping fees will not be applied.